JUICE COMEDY
TICKET PURCHASE, EVENT ATTENDANCE & REFUND POLICY
Effective Date:11/12/2026
This Ticket Purchase, Event Attendance & Refund Policy (the "Policy") establishes the terms and conditions governing the purchase of tickets to, and attendance at, events presented, promoted or organized by JUICE Comedy ("JUICE Comedy," "we," "us" or "our").
By purchasing a ticket, accepting a ticket transfer or attending a JUICE Comedy event, the ticket holder ("Customer," "Attendee" or "you") acknowledges that they have read and agree to comply with this Policy, subject to applicable laws and consumer protection requirements.
1. TICKET PURCHASES & FINAL SALE POLICY
All ticket sales are final. Tickets are non-refundable and non-cancellable, except as expressly provided under this Policy or where otherwise required by applicable law.
Refunds will not be issued for reasons including, but not limited to:
- Change of mind or personal preference.
- Scheduling conflicts or changes in personal circumstances.
- Inability or failure to attend an event.
- Late arrival or missed portions of a performance.
- Purchase of tickets for an incorrect event, date, time or venue.
Customers are responsible for reviewing all event information, including the event date, start time, venue, ticket category, seating selection and quantity, before completing their purchase.
2. TICKET TRANSFERS
Tickets may be transferred to another individual. All transfer requests must be submitted to JUICE Comedy by email at:
Customers must provide their order confirmation number and the name of the intended ticket recipient.
Transfers are subject to verification and completion by JUICE Comedy. Customers are responsible for ensuring that the new ticket holder receives the necessary admission information.
A ticket transfer does not constitute a refund, cancellation or exchange of the original purchase.
3. TICKET EXCHANGES
Ticket exchanges are not guaranteed and are subject to the prior approval of JUICE Comedy.
Exchange requests will be considered on a case-by-case basis, taking into account ticket availability, event capacity and operational requirements. Approval is at the sole discretion of JUICE Comedy, subject to applicable law.
Where an exchange is approved, additional charges, administrative fees or ticket price differences may apply.
Submission of an exchange request does not constitute approval or guarantee an exchange.
4. EVENT CANCELLATIONS
In the event that a JUICE Comedy event is cancelled and will not be rescheduled, customers will be eligible for a refund.
Approved refunds will be issued to the original method of payment used for the purchase. Refund processing times are subject to the payment processor and financial institution.
This provision constitutes an exception to the general no-refund policy outlined in Section 1.
5. POSTPONED OR RESCHEDULED EVENTS
Where an event is postponed or rescheduled, previously purchased tickets will generally remain valid for the revised event date.
A postponement or rescheduling does not automatically entitle ticket holders to a refund or exchange. Any available refund or exchange arrangements will be determined by JUICE Comedy and communicated to affected ticket holders, subject to applicable legal requirements.
Customers will be responsible for reviewing any revised event information and applicable deadlines communicated by JUICE Comedy.
6. EVENT PROGRAMMING & PERFORMER CHANGES
All event schedules, advertised start times, performers, hosts, supporting acts and programming are subject to change where necessary.
JUICE Comedy reserves the right to make reasonable modifications to event programming, performance schedules and lineups due to unforeseen circumstances, operational requirements or other legitimate reasons.
Changes to performers, hosts or supporting acts do not automatically entitle ticket holders to refunds or exchanges, except where required by applicable law or expressly authorized by JUICE Comedy.
7. RECORDING, PHOTOGRAPHY & ELECTRONIC DEVICES
Unauthorized recording, photography or transmission of any portion of a live performance is strictly prohibited.
Unless expressly authorized in advance by JUICE Comedy, attendees are prohibited from:
- Recording performances using mobile phones, cameras or other electronic devices.
- Making audio or video recordings of performers or performances.
- Livestreaming any portion of an event.
- Photographing performers during their performances.
- Reproducing, distributing or publishing recorded performance content without authorization.
Attendees may be instructed to silence or put away electronic devices during performances.
Any individual found violating this policy may be required to cease the activity, surrender unauthorized recording materials for appropriate handling, or leave the venue. Removal from an event for violating this provision will not entitle the attendee to a refund, except where required by applicable law.
JUICE Comedy reserves all rights available to it in relation to the protection of performers' intellectual property and unauthorized use or distribution of performance content.
8. ATTENDEE CONDUCT & RIGHT OF REMOVAL
All attendees are expected to conduct themselves in a respectful and responsible manner and comply with reasonable instructions issued by JUICE Comedy representatives, venue personnel and security staff.
The following conduct is prohibited:
- Disruptive behaviour or intentional interference with a performance.
- Heckling, harassment, intimidation or abusive conduct.
- Threats, violence, fighting or aggressive behaviour.
- Conduct that compromises the safety or enjoyment of other attendees.
- Failure to comply with venue rules, security procedures or reasonable staff instructions.
JUICE Comedy reserves the right, in conjunction with venue management where applicable, to refuse admission to or remove any individual whose conduct is deemed disruptive, inappropriate, threatening or unsafe.
Attendees removed for misconduct or policy violations will not be entitled to a refund, except where required by applicable law.
9. ADMISSION, TICKETS & ENTRY REQUIREMENTS
Admission to an event requires presentation of a valid ticket issued through an authorized ticketing platform or otherwise recognized by JUICE Comedy.
Tickets may be presented electronically or in printed format, unless otherwise specified for a particular event.
Attendees are responsible for ensuring that their tickets are accessible and available for verification upon arrival.
JUICE Comedy reserves the right to deny admission where tickets are determined to be fraudulent, duplicated, altered, invalid or previously redeemed.
Admission is also subject to applicable age restrictions, venue requirements and security procedures.
10. LATE ARRIVALS & RE-ENTRY
Attendees are encouraged to arrive sufficiently early to allow time for ticket verification, security screening and seating.
Late arrivals may be subject to delayed admission or seating restrictions to avoid disruption to an ongoing performance.
Re-entry privileges are subject to the applicable event and venue policies. Leaving the venue does not guarantee the right to re-enter.
11. SEATING & VIP ADMISSION
Seating arrangements and admission privileges will be identified in the applicable event listing or ticket description.
Events may offer assigned seating, general admission or designated premium seating categories.
VIP ticket benefits may include priority entry, access to designated seating or other advertised privileges, as specified for the applicable event.
JUICE Comedy reserves the right to make reasonable seating adjustments where required for operational, accessibility, safety or venue-related reasons.
12. AGE RESTRICTIONS & CONTENT ADVISORY
Age restrictions will vary by event and will be communicated through the applicable event listing and promotional materials.
Comedy performances may contain mature themes, adult language, explicit humour and other content that may not be suitable for all audiences.
Customers are responsible for reviewing age restrictions and event descriptions before purchasing tickets.
Valid government-issued identification may be required to verify eligibility for admission.
13. FOOD, BEVERAGES & VENUE REGULATIONS
All attendees must comply with the food, beverage and general operating policies established by the applicable venue.
Restrictions may apply to outside food and beverages, alcohol consumption, smoking, vaping and other prohibited activities.
JUICE Comedy reserves the right to enforce applicable venue regulations and may deny admission or remove attendees who fail to comply.
14. SECURITY & PUBLIC SAFETY
For the safety and security of all attendees, security screening and inspection procedures may be implemented at event entrances.
Weapons, illegal substances and other items deemed dangerous or prohibited by the venue or event organizer are not permitted.
All attendees must comply with reasonable security instructions and applicable venue safety requirements.
Failure to comply may result in denied admission or removal from the event without a refund, except where required by applicable law.
15. PERSONAL PROPERTY & LOST ITEMS
Attendees are solely responsible for their personal belongings while attending an event.
JUICE Comedy is not responsible for lost, stolen or damaged personal property, except where liability cannot legally be excluded.
Inquiries regarding lost property should be directed to the venue or JUICE Comedy, as appropriate.
16. EVENT PHOTOGRAPHY & PROMOTIONAL RECORDING
JUICE Comedy and its authorized representatives may photograph, film or otherwise record events, including audience members, for promotional, marketing, advertising, social media, website, archival and other business purposes.
By entering the event venue and attending a JUICE Comedy event, attendees acknowledge and agree that they may be photographed, filmed or recorded and that their image, likeness or voice may appear in event-related photographs, video footage or other recordings.
Such materials may be edited, reproduced, published, distributed and used by JUICE Comedy across its digital platforms, promotional materials and other media, without additional compensation, subject to applicable privacy and publicity laws.
Attendees who have questions or concerns regarding event photography or videography are encouraged to contact JUICE Comedy before the event.
17. UNFORESEEN CIRCUMSTANCES & FORCE MAJEURE
JUICE Comedy may be required to modify, postpone or cancel an event due to circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, emergencies, venue closures, government restrictions, public safety concerns, labour disruptions or other unforeseen events.
In such circumstances, JUICE Comedy will communicate relevant changes and available options to affected ticket holders where reasonably practicable.
Any applicable refunds, exchanges or other remedies will be determined in accordance with the relevant provisions of this Policy and applicable law.
18. POLICY INTERPRETATION & AMENDMENTS
JUICE Comedy reserves the right to amend or update this Policy from time to time.
The applicable version of the Policy will be made available through the JUICE Comedy website or ticket purchase process.
Nothing in this Policy is intended to exclude, restrict or limit any rights or remedies available to customers under applicable consumer protection legislation.
19. CUSTOMER SUPPORT & INQUIRIES
For questions or assistance relating to ticket purchases, transfers, exchanges, event information or other matters covered by this Policy, customers may contact:
JUICE Comedy
Email: info@juicecomedytoronto.com
Website: www.juicecomedytoronto.com
All inquiries should include the applicable order confirmation number and relevant event details to facilitate efficient assistance.
ACKNOWLEDGEMENT
By completing a ticket purchase or attending a JUICE Comedy event, customers acknowledge that they have had the opportunity to review this Policy and agree to comply with its applicable terms and conditions, subject to their rights under applicable law.
JUICE Comedy reserves the right to enforce these policies to maintain the integrity, safety and quality of its events.